SHIPPING POLICY
All orders are processed and shipped within approximately two weeks. The timeframe may vary based on the specific product and customization requirements.
RETURN & EXCHANGE POLICY
Return Policy:
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Eligibility: Returns are accepted within 30 days of purchase for items that are defective or incorrect. Items must be unused and in their original condition.
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Non-Refundable: Returns for reasons other than quality issues are not eligible for a refund.
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Process: To initiate a return, contact our customer service team with your order details. We will provide instructions on how to return the item.
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Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Policy:
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Inspection: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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Processing Time: Approved refunds will be processed within 7-10 business days. The refund will be applied to the original method of payment.
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Partial Refunds: In certain situations, only partial refunds are granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
Exchanges:
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Defective or Damaged Items: We will replace items if they are defective or damaged. Contact our customer service team for assistance.
For any questions or further information, please reach out to us.